Privacy Policy

1 Introduction

FlowMax Plumbing LLC (“FlowMax,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at flowmaxoh.com or contact us about plumbing services.

By using our website or providing your contact information, you agree to the practices described in this policy.

2 Information We Collect

We may collect the following personal information when you contact us or request services:

• Full name
• Phone number
• Email address
• Home or service property address
• Details about your plumbing service needs
• Communications you send us by phone, text message, email, or contact form

We may also collect non-personal information automatically, such as browser type, pages visited, and referring URLs, through standard web analytics tools.

3 How We Use Your Information

We use the information we collect to:

• Respond to service inquiries and schedule appointments
• Communicate with you regarding your plumbing job or estimate
• Send SMS text messages with your express consent (see Section 4)
• Improve our website and service quality
• Comply with applicable legal obligations

4 SMS Text Messaging

By providing your phone number and consenting to receive text messages, you agree to the following terms:

5 How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: Third-party vendors who assist us in operating our business, such as scheduling software and communication platforms, under confidentiality obligations
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of business assets, subject to standard confidentiality protections

6 Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with applicable legal obligations. You may request deletion of your personal information by contacting us directly.

7 Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8 Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

9 Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated policy.

10 Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: